1. Institutional Website and Catalog
This website is intended for verified institutional organizations and their authorized representatives. Product information is provided for catalog review, procurement, technical reference, and account support.
2. Account Eligibility
Phoenix may review institutional affiliation, requester role, procurement context, shipping details, and supporting documentation before approving an account or releasing an order. Phoenix may decline, suspend, or terminate account access if information cannot be verified or if the account does not fit Phoenix’s institutional research model.
3. Product Scope
Catalog materials are supplied to verified institutional organizations for in vitro laboratory research and preclinical studies. Unless expressly stated in product-specific documentation, Phoenix catalog products are not offered as FDA-approved drugs, biologics, medical devices, compounded medications, finished dosage forms, consumer wellness products, or clinical-use products.
4. Customer Responsibility
Customers are responsible for determining whether any product is appropriate for their institution, jurisdiction, research protocol, import requirements, and internal approvals. Product descriptions and scientific references do not substitute for the customer’s own regulatory, safety, legal, or institutional review.
6. Orders, Payment, and Shipping
Order acceptance is subject to account approval, availability, payment terms, shipping eligibility, and any additional documentation requested by Phoenix. Phoenix may hold or cancel orders when account information, shipping details, or intended procurement context cannot be verified.
7. Returns and Documentation
Returns require prior authorization from Phoenix customer service. Certain materials, including custom-made, radioactive, or temperature-sensitive products, may not be eligible for return. Certificates, specifications, and quality documentation describe Phoenix’s testing and release information for the applicable product or lot.
8. Website Content
Website content may be updated without notice. Phoenix works to keep catalog and technical information accurate, but customers should confirm product specifications, availability, shipping requirements, and documentation with Phoenix before ordering.